Refund & Cancellation Policy

The Free plan has no charge and can be used or cancelled at any time from your account with no billing implications.

You can cancel a Team, Pro, or Max subscription at any time. Cancellation stops future renewals — you keep access to your paid plan's features until the end of the billing period you already paid for, and your workspace then moves to the Free plan. We do not charge cancellation fees.

Monthly subscriptions are billed in advance for each 30-day cycle. If you cancel mid-cycle, you retain access until the end of that cycle; we do not provide prorated refunds for the unused portion of a monthly cycle, except where required by law.

Annual subscriptions are billed in advance for a 12-month term at the discounted annual rate shown at checkout. If you cancel an annual plan, you keep access through the end of the paid term. Requests to downgrade mid-term take effect at renewal.

If you are a first-time paid subscriber and are not satisfied, you may request a full refund within 14 days of your initial purchase by contacting us through the Contact page with the billing email used at checkout. This window applies once per organization and does not apply to renewals, add-ons, or Enterprise contracts.

Upgrading takes effect immediately and any price difference is charged or prorated according to the billing provider's standard proration rules. Downgrades take effect at the start of your next billing cycle so you are not charged twice for the same period.

Enterprise pricing, billing terms, and cancellation terms are governed by the signed order form or master services agreement between your organization and CareMinutes, which takes precedence over this policy for that account.

If a renewal payment fails, we may retry the charge and will notify the billing contact on file. Access may be paused if payment is not resolved within a reasonable grace period. Chargebacks initiated without first contacting us may result in immediate suspension of the workspace pending resolution.

Send a message through our Contact page with topic "Billing", including your account email and organization name. We typically respond within 2 business days and process approved refunds to the original payment method within 5–10 business days.